Contact

Generic tasks that are handled in external systems, such as JIRA or Salesforce, contributing to the suspend-resume cycle in an Orchestration Process as external automation can create the action in Orchestrator and suspend the workflow until the action is completed. A form schema does not restrict them, and there is no visualization provided for such actions in Orchestrator. Upon completion, data input is mapped back to the workflow variables.
Action assignment is handled externally; hence these actions cannot be restricted to being completed by a designated assignee. In case the external automation cannot complete such an action, any user having Edit permissions on Actions and access to the associated folder can complete the external action based on an action performed within the targeted external system.